These are the questions often asked.

Deal Estate is self-explanatory. Both during registration and after posting a property and during the offering process. The platform give clear instructions at all times and checks the inputs. If you have any questions, Deal Sup­port will provide information. 

Who pays which costs?

The seller shall pay the closing fee if a corresponding offer has been received for the property

Where is my data stored?

Hosting is completely in Switzerland. No data is stored abroad. The data room is certified by FINMA. It meets the highest security requirements known today.

Does Deal Estate evaluate my data?

Deal Estate does not evaluate data itself, nor does it make data available to other people or companies.

Is Deal Estate liable if a prospective buyer fails to meet their obligations?

No, Deal Estate is liable only for damage caused by software errors.

Who determines the time for the activation of an object?

The vendor records all of the property data and submits it to Deal Estate for checking. Then, the vendor specifies the time of posting.

Can I use Deal Estate in addition to hiring an agent?

Yes, the platform offers all of the conditions for a structured and standardised sales process. But it cannot give personal advice or pass on specific expertise.

Can I sell my family home via the platform?

The platform is geared towards so-called investment properties. It is not suitable for dealing with owner-occupied apartments or single family dwellings, i.e. property that you live in yourself.

As a buyer or seller, how can I contact the other party?

Deal Estate has incorporated a chat function that encourages and simplifies communication between parties.

Can I list an item for sale on the platform without providing its identity?

Yes, there are several ways of doing this. 
Option 1: In the first phase, only vague details are issued about a property, e.g. "Office building in the Greater Basel area". The prospective buyer contacts the vendor and he decides when, and to whom, he grants access to all of the data. 
Option 2: If the selling option "Not public" is chosen, the property is only visible to people who have been personally invited to the selling process.